Products

Employee Onboarding I is designed to develop the mindset needed for great customer service using modern ideas in human psychology, and understand the impact of this mindset to our business, the customer experience, and our society.

Employee Onboarding II is designed to take a core customer-centric mindset, either existing or learned from the first course in the Rapid Hero series, and build upon it with specific tactics and techniques for working directly with customers.

This online course is designed to make your life working with customers easier by using the 7 Service Triggers to prevent common customer service issues from occurring in the first place.